Salesforce Managed

Our Salesforce Managed Services offering is perfect for any business that has implemented Salesforce and requires administration and development support on a day-to-day basis.

Why Choose Managed Services?

It is not always cost effective to hire full-time Salesforce administrator(s) for several reasons:

The salary expectations of experienced, certified salesforce administrators is significantly higher than most comparable IT positions.

In most cases, the volume of support work does not justify a full time administrator.

A single administrator will have a limited skill set, which may necessitate using consultants or other costly resources.

We make Salesforce work for you.

– Providing a pool of experts that are certified and experienced in all aspects of Salesforce

– Giving you 24/7 support! You never have to worry about staffing and managing ‘on call’ schedules

– Handling all of your production support issues and service requests as needed, so that you only pay for what you use– Monitoring your system and handling all of the housekeeping needs, such as Salesforce upgrades, license management, storage, etc.

– Allotting a block of monthly hours to be used for any type of support or service request

Salesforce Managed Services

Fractional Support Where and When You Need It

When you rely exclusively on an on-site administrator to handle your Salesforce needs, you likely don’t utilize all the tools and knowledge available to bring your service costs down. Moreover, you likely do not resolve technical issues as quickly as is possible.While an experienced, capable on-site Salesforce administrator plays a key role in your solutions, but their limited skill set in turn limits your ability to optimize the platform for your business.

With our managed IT services, we handle routine tasks faster, more reliably, and for less. As a managed service provider, our team of experienced, certified Salesforce administrators helps you manage the platform so that it works seamlessly with your business.

Are Managed Services Right for You?

Here are three signs that the fractional support provided by our Salesforce managed services solution is a good fit for your business.

Our team of Salesforce administrators is too lean. We need access to someone with broader skills from data specialists and developers to marketing automation specialists and integration experts.

Our team would benefit from a partner who provides a vast array of skills when we need them. I have a list of tasks that need doing, but my team is stretched too thin. We need help to roll out a new department and handle some iterative aspects of the project.

My business uses Salesforce. However, we need advice on best practices and help to understand the updates. Moreover, we could benefit from expert insight into how others in our industry use Salesforce to bring ideas to life.

When you need Salesforce partners who understand your business goals, Nuage Group’s team of highly skilled experts is ready to optimize the platform on your behalf. Book a call today to see how our team can optimize your Salesforce function to improve the efficiency of your business process.

Salesforce Support You Can Count On

Optimized Salesforce implementation can do wonders for the efficiency of your business. Whether you need fractional support or regular salesforce consulting, our team of experts offers your business a broad range of skills to bring your ideas to life. Contact us today for a consultation and see how our Salesforce experience will improve your operation.


Salesforce Optimization

With Salesforce managed services, we handle the technical debt you accrue when you’ve had Salesforce for years. Merging new functionality and managing data, we bring harmony to your business processes.


Salesforce Strategic Planning

From goal setting to reviews of your business processes, we take on the serious business of mapping our your Salesforce structure. Call on us to create a roadmap towards long-term value realization.

Marketing Automation

Design and craft the ideal journey for potential and current customers. Our automation experts help you establish a smooth flow for your processes to guide your clients from discovery to conversion.

Ongoing Optimization

Your processes evolve, and so should your use of the platform. With Salesforce managed services, we oversee continuous delivery and streamline operations to provide transparency and clarity.

Diverse Skillsets

Salesforce requires a broad skillset in order to unlock the potential of the platform. Fortunately, we work with a diverse team with the experience and expertises you need.

Access to Salesforce Experts

Your IT specialist is great, but no one person has all the skills it takes to unlock the potential of Salesforce. With our fractional support, you gain access Salesforce experts and industry specialists.

Salesforce Org Enhancements

We are here to help tailor your salesforce org to meet your individual business needs. This includes designing custom page layouts, implementing business process flows, creating custom fields and formulas, and leveraging all of the standard salesforce capabilities to optimize your effectiveness and productivity.

Production Support

Keeping your salesforce org up and running smoothly is important to your business and is our job number 1. Every minute that a business-critical activity cannot be completed has a direct impact on your bottom line. We create an individual service plan specifically tailored to match the needs of your business and have the experienced staff on hand to ensure seamless operations.

Your Salesforce Managed Services Provider

Salesforce has grown beyond the reach of one person. Oftentimes, IT admins feel overstretched trying to manage and maintain the platform on their own. Today, it takes multiple skill sets to get personalized solutions that provide peak efficiency.

That skill set stretches across a broad spectrum of abilities – from complex configuration and custom development to integrations of other systems. Additionally, you might need to consider specializing around your industry or enterprise architecture, perhaps even adherence to compliance codes.

With our Salesforce managed services, you gain access to a robust team with an ever-growing, increasingly diverse array of skill sets. Oftentimes, staff augmentation leads to missing a gap you didn’t know you had. When you bring on our team of Salesforce experts, we provide cross-functional expertise that helps you identify, establish, and implement solutions. This means your CRM better serves your company in the long-run while allowing teams to deliver tangible ROI on your investment in Salesforce.

At The Nuage Group, we structure our services that allow us to work alongside your team in order to deliver consistent improvements to your efficiency, value, and growth. We strive to balance our team so that they share an array of skills with our clients. With Salesforce Managed Services, you gain access to a team with a diversity of experience to be used as fractional support where and when you need it. From consultation and solution design to subject matter expertise, no single role allows for the flexibility and efficiency that managed services provide.

Call us today to see how our team can foster and develop a long-term partnership with your organization. Working with you, we define challenges and deliver continued innovation to positively impact your business.

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a module of Salesforce. With this module, companies are better able to maintain information about leads and current clients – all in one place. Under the umbrella of this module, there are four editions that businesses can utilize.

Oftentimes, this choice is rooted in their particular needs and the size of their business. With Salesforce managed services, we help your company establish stronger, more efficient processes within the Sales Cloud module. We use the diverse skill set of our team of Salesforce experts in order to under that your business processes run smoothly.

What if I have a Salesforce Administrator on staff?

When you have a dedicated Salesforce admin, it’s common for them to be overwhelmed by all the tasks that need to happen. If your admin ever finds themselves asking, “Do I have the skills needed for these Salesforce initiatives?” our team can step in to support them. 

While you might have an individual dedicated to making sure Salesforce stays functional, they might still lack some of the resources and knowledge to get the job done efficiently and effectively. This isn’t to speak ill of them at all. No one person has all the knowledge necessary to unlock the potential of the platform. 

With Salesforce Managed Services, your admin has a team to work with whenever they need help implementing a new strategy.

Admins and Salesforce Managed Services: Better Together 

Why would you choose the knowledge of one over an entire team? It’s important to remember that there’s strength in numbers! When your administrator has a plan of action, they have a team of Salesforce experts at their disposal. 

Peace of Mind 

With the Managed Services team at The Nuage Group, your entire business gains value. Your IT department gets the most out of their budget when they augment Salesforce talent and minimize the need for in-house expertise. 

Executive and leadership teams always see value because they plan ahead by using the Salesforce platform to meet key milestones. With access to our Salesforce experts, they have strategists on their side to ensure the process is smooth and efficient. 

Your Sales and Customer Service teams gain massive benefits and see effective growth as their jobs become more streamlined and efficient. We help you leverage the functionality of the platform in order to provide you with a partnership with a clear ROI.

Continued Education 

When your admin partners with a team of Salesforce Managed Services experts, we work directly with them. This allows them to learn alongside our work and gain more insight into the platform. From changes and backlogs to initiatives that arise in maintenance, they become more well-rounded as a Salesforce expert themselves!

Adding our Managed Services to your IT department is a great way for your team to become a jack of all trades. If you’re interested in what our team can do for you and your stakeholders, contact us today to schedule a consultation! 

We’re always ready to go, whenever you need us and wherever you need us.

What is a Salesforce managed services provider?

With a Managed Services Provider, you have access to the robust IT department you would otherwise build yourself with your own resources. To put it plainly, The Nuage Group provides you with a team of experienced Salesforce administrators. From small and medium-sized businesses to large corporations, businesses don’t always have the resources they need to optimize their use of the Salesforce platform. 

When you partner with The Nuage Group, we provide you with the expertise, tools, and processes you need to take full advantage of your CRM. Whether we become your IT department or work with your IT specialist, we deliver results that are stable and reliable. 

What industries do you serve?

Our team of Salesforce experts are available to anyone who needs assistance with managing the platform, their data, and other aspects of their business processes. We work with a broad spectrum of businesses across numerous industries. 

Our clients range from small businesses and medium-sized businesses to larger corporations. Within our fractional support offerings, we help businesses establish stronger, more efficient business processes that provide a better bottom line. 

Who is Salesforce managed services for?

Any business utilizing the Salesforce platform can benefit from Salesforce managed services. Our team of Salesforce administrators help organizations continually leverage their investment in the platform so that they can get more out of it. 

When you outsource your Salesforce services to The Nuage Group, you have someone to manage and expand the way you use the platform while saving time and money on administration and maintenance. 

Our Salesforce managed services are quite popular among small and medium-sized businesses that struggle with the capacity to hire internal professionals with the broad range of skills and knowledge required to optimize Salesforce. 

Do your team members have Salesforce certifications?

All of our employees hold Salesforce certifications. Additionally, we continually invest in training to help our team grow so that they are able to adapt to situations as needed. We do this because we understand that our clients need Salesforce managed services that are able to meet a wide range of needs. 

Moreover, we invest in our team because we pride ourselves on our ability to anticipate and identify challenges our clients face so that we can hone their processes as they grow. 

Is The Nuage Group an official Salesforce Partner?

Yes, at The Nuage Group, we are proud to be an official Salesforce Consulting Partner. With this states, we are able to access additional resources from Salesforce that allow us to better service our clients. 

Can Salesforce Managed Services help with implementation, integration, and development?

Absolutely, in addition to offering fractional support through Salesforce Managed Services, our team of Salesforce consultants excel at mapping out the integration, implementation, and development processes for our clients. 

At The Nuage Group, we are a full-service Salesforce firm offering all the services you need to unlock the potential of the Salesforce platform across multiple clouds – from Sales Cloud to Marketing Cloud and Service Cloud.

Additionally, we have helped numerous clients migrate to the Lightning platform in order to leverage new productivity features and functionality. Through this migration process, we are able to enhance their ROI for Salesforce and their business value.